Refund policy

Damages and issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, you must contact us within 7 business days from receipt of your package, if damaged in transit sufficient proof of damage may be done by sending photo's of the damage, contact us for more info.


Exceptions / non-returnable items:
We do not accept returns for items sold as new that have been opened and used. Buyers Remorse, Changed Mind, Ordered by Mistake, Didn't Like the item or did not like how the item was manufactured are not acceptable return reasons.

There are product reviews online for nearly every product in the world now, make sure to research the item you are purchasing ahead of time so you know what to expect when it arrives.


ALL SALES ARE FINAL

Refund by exchange or credit of defective/damaged items only.
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, a replacement item will be sent back out free of charge within 2-3 business days, if no replacement is available then a credit for the purchase price will be granted towards another item.

Missing packages:
All orders are sent USPS (United States Postal Service) and come with a tracking number, if your package gets lost in transit you will need to contact the USPS and open a case for lost mail/packages, once the USPS has completed their investigation you can contact us back with the case number and results of the investigation, upon confirmation of the USPS results we will issue a replacement or credit towards another item.

Return Shipping: Return shipping is done at the expense of the buyer, an additional credit for return shipping charges may or may not be given and is at the discretion of us after the return of the item.

Vinyl Records:

Vinyl Record grading is subject to opinion, all records we sell have been visually graded using OUR grading guide below, make sure to properly clean your records before playing them, (as everyone should do for every record they purchase) we do not clean them ahead of time unless they look like they need it.

We do not guarantee any record we sell will work properly on any modern "cheap" record players (Victrola, suitcase players, record players with no tone arm weight adjustment etc etc), these players are intended to be used with modern pressed heavyweight records and can easily experience problems with older Vinyl records, we will not accept any returns for records being bought to play on these types of record players.

Vinyl Grading Standards:

M = Mint : A record that looks brand new like it was just taken out of the sleeve and never played, the cover will be the same.

NM = Near Mint : A record that may have a couple very light marks that do not affect playback at all, the cover may have a couple very light blemishes, if not for these issues it would look like new (Mint)

VG+ = Very Good Plus : A record that will have a small amount of light surface marks that may have some light noise most notably during quieter passages and between tracks, however while the noise can be audible it will not over power the music, a slight warp that does not affect the sound may also be present, the label may have some ring wear or discoloration, but it should be barely noticeable. Spindle marks may be present. Picture sleeves and Album covers will have some slight wear, slightly turned-up or "bumped" corners, light creasing or a slight seam split, they may be marred by a cut-out hole, indentation, or cut corner, it will not however have all of these defects at once.

VG = Very Good : Many of the defects found in a VG+ record will be more pronounced in a VG disc. Surface noise will be more evident upon playing, especially in soft passages and during a song's intro and fade, but again will not overpower the music, groove wear will start to be noticeable that can lightly affect the sound, Labels may be marred by writing, or have tape or stickers (or their residue) attached. The same will be true of picture sleeves or Album covers.

G / G+ = Good/Good Plus : A record in Good or Good Plus condition can be played through without skipping and it will have significant surface noise, scratches, and visible groove wear. A cover or sleeve will have seam splits, especially at the bottom or on the spine. Tape, writing, ring wear, or other defects will be present. While the record will be playable without skipping, noticeable surface noise and "ticks" will almost certainly accompany the playback.

P / F = Poor/Fair : The record is cracked, badly warped, and won't play through without skipping or repeating. The picture sleeve is heavily water damaged, has large tears, split on all three seams and heavily marred by wear and writing. The LP cover barely keeps the LP inside it. Inner sleeves are fully split, crinkled, and written upon.